Contact Us

We allow up to 30 minutes after placing an order to Edit or Update your Shipping Address

Sign in using the same email address you placed the order with.

If the 30-minute window has passed, please get in touch using the form below. We try our best but you may need to contact the carrier. Read more

View your tracking number and order information. Login using the email you used to make the order.

Tracking not updating:
Tracking usually takes 24-48 hours to update after your parcel is collected, though it can sometimes take longer if it misses its first scan. This means it may not get another update until it reaches the destination sorting centre or is ready for delivery. The good news is that a missed scan doesn't slow it down - it's just a bit frustrating for those of us who like to know where it's at.

We can absolutely chase up a parcel with the carrier. If it's taken longer than the Australia Post delivery estimate (Enter 2015 as the "From" postcode, then your own postcode) or if it's been 5 business days with no tracking updates, let us know below and we'll raise a support request with the carrier.

Haven't Received Your Order?

Just let us know below - we're here to help and will do our best to sort it out as quick as we can!

We typically ship via Australia Post, though sometimes use other carriers.

Delivery times are based on your location. You can check exact delivery times here by entering "2015" and then your postcode: Australia Post Delivery Calculator

Need it by a specific date?

Choose Express Post for faster delivery.

We're an online-only store, so we don't have a physical address or click-and-collect option just yet, but we hope to offer this in the future!

If you need your order quickly, we recommend selecting Express Post at checkout for faster delivery.

Absolutely! We're an official Smiski and Sonny Angel Australia stockist. We only sell genuine blind boxes and accessories, made by Japanese creator Dreams Inc., that we receive through their exclusive Australian distributor FunkyFenix.

A list of all the authorised retailers (including us!) is published in the bio of the official instagram accounts:

• @Smiski_ausnz
• @SonnyAngel_ausnz

Yes, we are! As an official stockist for Smiski and Sonny Angel Australia, we always carry the latest limited editions.

While we don't always know the exact arrival date, joining our VIP Member list means you'll be the first to know about new launches and restocks, including popular items like Sonny Angel Hippers. You'll even get launch times to give you a better chance of grabbing these!

Sometimes it's a bit of a mystery, and even we don't know until you do! Sonny Angel Limited Edition blind boxes are often only released once. If they do return, we'll always post on our instagram as soon as we know.

You can also be the first to know when your favourite sold-out items are restocked by joining our VIP Member list. We keep our VIPs in the know about restock dates and times for hot-ticket items like Smiski, Sonny Angel and the Hippers range, so you don’t miss out!